Returns & Exchanges

It's important to us that you love your purchase. If you don't love your Ellie purchase for any reason, we’ll gladly accept a return within 30 days of your order. The product must be in its original condition with all tags attached.

Your refund will be in the same form of payment as the original purchase. Please allow two weeks for your return package to be processed. Refunds to credit cards will appear within one billing statement.

Please note: All sale items, water bottles, undergarments, and headwear are final sale.

 

Return an Item

1. Contact our customer service team for a prepaid return label
2. Select the items you wish to return, and the reason for the return
3. Confirm all your return details
4. Download and print your return label and packing slip
5. Securely pack and seal the return merchandise and packing slip in a shipping envelope or box
6. Attach the return label to the package and drop it off at your nearest post office location. If you’re exchanging items, the return fee will be waived. If you are returning your item(s) for a refund, a flat shipping rate of $6 will be deducted from your return total.

 

Exchange an Item 

Exchanges are only done for a different size. If you are interested in an exchange please be sure to mention that to our customer service team and they will be more than happy to walk you through the process. You will not be charged for a return label when making an exchange. 

For Additional Questions, Please Contact Customer Service

Email: help@ellie.com
Phone: 844-338-5044 
Address: 
5553-B Bandini Blvd 
Bell, CA 90201